Return Merchandise Form - Please Enclose This Return Form

Return options

For orders placed on or after October 11, 2026 (Pacific Time), all windows below are measured from your order date. Earlier orders keep their previous policy, including the 30-day refund and 60-day store-credit return and exchange windows, and previous shipping and label terms.

Refunds — 21 days

Eligible items may be returned for a refund to your original payment method within 21 days from the order date. Return shipping is your responsibility.

Store credit — 30 days

Eligible items may be returned for store credit within 30 days from the order date. Eligible U.S. returns include a free return label. Request a store-credit return label.

Exchanges — 30 days

Eligible items may be exchanged within 30 days from the order date. For eligible U.S. exchanges, we cover shipping both ways: your return label and delivery of your replacement item. Request an exchange label.

Free exchange shipping and store-credit return labels are for eligible U.S. orders only. Our team reviews each request and emails you with the next steps. Requesting a label does not confirm eligibility.

Items must meet our return-condition requirements. Final-sale items and other exclusions apply. The existing holiday return extension is unchanged. Read the full return and exchange policy.

Return mailing address:
14726 Goldenwest St, Suite J
Westminster, CA 92683

FULL NAME:
EMAIL ADDRESS:
shophearts.mom ORDER NUMBER:

ITEM NAME(S): 

REASON FOR RETURN:

RETURN & EXCHANGE CONDITIONS

  • Items must be returned unworn, unwashed, undamaged, unused, unaltered, and with all original tags attached.
  • Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. If there is any damage to the shoe box, shipping labels, packing tape or any other markings on the outside of the shoe box, it will not be accepted. The item will then be returned to the customer and is subject to a return shipping fee.
  • Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.
  • Tops and Dresses: Please be careful of makeup, perfume, or deodorant rubbing off on the garment.
  • Opened cosmetics, jewelry, belts, lingerie, sunglasses, hats and gift certificates cannot be returned or exchanged. 
  • A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
  • Shipping Charges: Shipping charges on expedited & international orders are not refundable.

      I authorize that I have read and will comply with shophearts return policy

      Signature: