Return Policy
Returns and exchanges
For orders placed on or after October 11, 2026 (Pacific Time), all windows below are measured from your order date. Earlier orders keep their previous policy, including the 30-day refund and 60-day store-credit return and exchange windows, and previous shipping and label terms.
Refunds — 21 days
Eligible items may be returned for a refund to your original payment method within 21 days from the order date. Return shipping is your responsibility.
Store credit — 30 days
Eligible items may be returned for store credit within 30 days from the order date. Eligible U.S. returns include a free return label. Request a store-credit return label.
Exchanges — 30 days
Eligible items may be exchanged within 30 days from the order date. For eligible U.S. exchanges, we cover shipping both ways: your return label and delivery of your replacement item. Request an exchange label.
Free exchange shipping and store-credit return labels are for eligible U.S. orders only. Our team reviews each request and emails you with the next steps. Requesting a label does not confirm eligibility.
Return condition
Items must be returned in new, unwashed and unaltered condition, with original tags attached. Footwear must include its original shoebox, and swimwear and bodysuits must have their hygiene liners intact.
Items with makeup, deodorant or other stains, pet hair, perfume or detergent scents, or smoke odors will not be accepted. These items will be sent back to you, and a shipping charge may apply.
Items not eligible for return or exchange
- Opened cosmetics
- Jewelry, belts, lingerie and sunglasses
- Gift certificates
- Items marked FINAL SALE, which are also ineligible for store credit
Shipping and processing
In-stock orders are processed within 1–3 business days. Holiday processing time is 3 business days, starting November 1, 2026. We do not ship on weekends or holidays. Orders placed Friday through Sunday begin processing the following Monday. Same-day dispatch is not guaranteed.
For returns you ship yourself, we recommend using a carrier that provides tracking and keeping your shipping receipt. Shop Hearts is not responsible for merchandise lost or damaged in transit.
Expedited shipping charges are nonrefundable.
Holiday returns for 2026: Eligible orders placed November 1–December 31, 2026 may be returned for a refund, exchange or store credit by January 10, 2027, or by the ordinary applicable return deadline if that is later. This extension never shortens your normal return window. All existing eligibility requirements and final-sale exclusions still apply.
Hats are final sale and cannot be returned or exchanged.
Return mailing address
14726 Goldenwest St, Suite J
Westminster, CA 92683