Smart Label Request Form Valid for Store Credit Returns or Exchanges Only

Request a return label

For orders placed on or after October 11, 2026 (Pacific Time), all windows below are measured from your order date. Earlier orders keep their previous policy, including the 30-day refund and 60-day store-credit return and exchange windows, and previous shipping and label terms.

Refunds — 21 days

Eligible items may be returned for a refund to your original payment method within 21 days from the order date. Return shipping is your responsibility.

Store credit — 30 days

Eligible items may be returned for store credit within 30 days from the order date. Eligible U.S. returns include a free return label. Request a store-credit return label.

Exchanges — 30 days

Eligible items may be exchanged within 30 days from the order date. For eligible U.S. exchanges, we cover shipping both ways: your return label and delivery of your replacement item. Request an exchange label.

Free exchange shipping and store-credit return labels are for eligible U.S. orders only. Our team reviews each request and emails you with the next steps. Requesting a label does not confirm eligibility.

Items must meet our return-condition requirements. Final-sale items and other exclusions apply. The existing holiday return extension is unchanged. Read the full return and exchange policy.

Existing returns portal

Please use the Returns Manager on our website if you made your purchase directly on our site. Otherwise, please visit this page. This form is only valid for a shophearts.mom store credit returns/exchanges, processed free of charge. US only.