Refund policy

Returns & Exchanges

We want you to love your Shop Hearts purchase. If something isn’t quite right, eligible items can be returned or exchanged within these windows, measured from your order date:

  • Refund to your original payment method: within 21 days
  • Return for store credit: within 30 days
  • Exchange for another item: within 30 days

These windows apply to orders placed on or after October 11, 2026, Pacific Time. Earlier orders retain the policy in effect when purchased, including the previous 30-day refund and 60-day exchange/store-credit windows and shipping terms.

Free U.S. Exchanges & Store-Credit Returns

For eligible U.S. exchanges, we cover shipping both ways: your return label and delivery of your replacement item. Eligible U.S. returns for store credit also include a free return label. Please contact us to arrange your exchange or request a label.

Customers are responsible for return shipping when requesting a refund to their original payment method. Free exchange shipping and store-credit return labels are available for U.S. orders only.

Return Condition

Items must be returned in new, unwashed and unaltered condition, with original tags attached. Footwear must include its original shoebox, and swimwear and bodysuits must have their hygiene liners intact.

Items with makeup or deodorant stains, pet hair, perfume or detergent scents, or smoke odors will not be accepted. These items will be sent back to you, and a shipping charge may apply.

Items Not Eligible for Return or Exchange

  • Opened cosmetics
  • Jewelry, belts, lingerie and sunglasses
  • Gift certificates
  • Items marked FINAL SALE, which are also ineligible for store credit

Shipping & Processing

Orders typically ship within two business days. Orders placed Friday through Sunday generally ship on Monday.

For returns you ship yourself, we recommend using a carrier that provides tracking and keeping your shipping receipt. Shop Hearts is not responsible for merchandise lost or damaged in transit.

Expedited shipping charges are nonrefundable.